Key Features and Benefits of BT Cloud Voice
Flexibility and Mobility
One of the standout features of BT Cloud Voice is its flexibility. Your team can make and receive calls on multiple devices—landlines, mobile phones, and even computers—using the same number. This is especially useful in the era of hybrid work, where employees may be split between home and the office. No matter where your team is, they can stay connected as if they were all in the same location.
Cost Efficiency
Traditional phone systems come with heavy infrastructure costs, ongoing maintenance, and expensive international calling charges. BT Cloud Voice eliminates much of this, as it operates over your existing internet connection. Moreover, businesses can save on call costs, especially for international calls, as VoIP tends to be far more affordable than traditional phone services.
Scalability
Whether you’re a small business looking to expand or an enterprise managing multiple locations, BT Cloud Voice is designed to scale with you. Adding new users or removing them as needed is simple and doesn’t require hardware changes. You can also set up additional features or expand your number of lines at a fraction of the cost compared to a traditional system.
Advanced Call
Features BT Cloud Voice provides a host of professional call management features, including:
Call forwarding: Route calls to any device, ensuring important calls are never missed.
Auto attendant: A virtual receptionist that greets callers and directs them to the correct department.
Voicemail to email: Receive voicemails directly to your inbox, making it easy to manage and respond to messages quickly.
Conference calling: Set up virtual meetings with ease, connecting multiple participants from different locations.
These features are particularly beneficial for businesses that rely on consistent customer communication and need a reliable way to manage inbound and outbound calls.
Reliability and Security
BT Cloud Voice is hosted in BT’s secure data centers, ensuring high availability and protection from potential security threats. The system is built with redundancy and disaster recovery in mind, meaning even if there’s a local power cut or internet outage, your calls can be rerouted, minimizing downtime.
Easy Management and Customization
With an intuitive web-based portal, users can easily manage settings, monitor usage, and make adjustments as needed. The system offers detailed reporting and analytics, giving business owners insight into call patterns, performance metrics, and opportunities to improve efficiency. Whether you need to redirect calls, add new lines, or manage call queues, everything can be done with a few clicks.
