B2B CORPORATE FAQS

HOW DO I ACTIVATE MY NEW SIM CARD ON EE?

 Call 150 EE customer services with your mobile number and the new SIM number and they will transfer your existing mobile number over to the new SIM card.

I HAVE RECEIVED A NEW SIM CARD BUT I WAS TOLD I WOULDN'T NEED ONE?

Sometimes the handsets are packaged with new SIM cards. If your upgrade is simply an EE to EE upgrade and your existing SIM fits into the new handset you do not need to use the new one. They are simply sent to our business customers as we know how vital your mobile numbers are for smooth running of business and if you were ever to lose your handset or if stolen you can simply call EE customer services to transfer your number to a new SIM card. If you are a customer who is migrating across from Orange/T-Mobile to EE this new SIM card needs to be used in order to activate your new Upgrade and enable a 4G service. If you want to double check please call our customer service team.

SIM CARD HAS BEEN ACTIVATED BUT HAVE NO SERVICE?

9 times out of 10 a simple SIM refresh can solve this problem. Turn new handset off and take the SIM card out. Turn handset back on for a few moments with no SIM card in, then insert SIM card again. If this doesn’t work then please contact our customer service team on 01782 712379 or call EE directly on 07973 100 150.

MY ACCESSORY PACK HASN'T ARRIVED WITH THE NEW PHONE?

The accessory packs if included in upgrade package are sent from a separate distributor and can take around 14 days after delivery of the handset as explained on the verification call or the signed paper work.

CAN I SWAP THE HANDSET AS I DONT LIKE MY NEW PHONE?

You have 14 days to exchange or cancel your upgrade. To do this you need to call our customer service team on 01782 712379 for a returns authorisation code. The advisor will then talk you through the procedure.

WHAT HAPPENS WITH DELIVERY OF MY NEW PHONE?

HOW TO I SET THE EMAILS UP ON MY NEW PHONE?

WHY IS MY FIRST PHONE BILL HIGHER THAN EXPECTED?

HOW DO I KNOW HOW MANY MINUTES, TEXT & DATA I HAVE LEFT EACH MONTH?

I HAVE A QUERY WITH MY EE BILL?


WHATS THE CONTRACT ROLLOVER?


IF MY HANDSET BECOMES FAULTY WHO DO I NEED TO CONTACT?

WHAT IS RPI?



I HAVE TAKEN OUT THE SUPERCOVER INSURANCE POLICY WITH MY HANDSET AND WISH TO MAKE A CLAIM?

If a parcel is being delivered via Royal Mail this will be delivered between 9AM and 1PM. Somebody does have to be in to sign for this as all of our packages are sent out Special Signed Delivery. If you receive a "whilst you were out card", please follow the instructions on the card.

We have our own in house technical support team that are able to assist you with this, please contact our customer service number on 01782 712379 and ask for tech support.


Your first phone bill after your upgrade has been processed is usually a little bit higher than usual. This is due to pro rata line rental charges. You are billed for one full month plus the extra days between activation and your billing date.


If you send a text message with the word BA to 150, you will get an update of how you have used your allowances for the month, how much you have left, when they will re fresh and if you have any charges to be added to your bill outside of your standard tariff. Alongside this your EE handset will have a "MyEE" app installed, you an also use this feature.


The first point of all would be to all our call our customer services team on 01782 712379, please ensure that your have your bill to hand.



As an authorised EE stockist we are able to upgrade our existing customers up to 6 months earlier than eligible anywhere else. These months are then added on to the new 12/24 month contract. This is called rollover.


If your handset becomes faulty during your contract please call your B2B account manager with your IMEI number to hand who will look into this for you and advise you on the next to step to take. If your handset is an Apple product and within the first 12 months of contract you have a 12 month Apple warranty so please contact Apple support. If it is an apple product after the first 12 twelve months please call EE customer services.


Your monthly price plan is increased by RPI (Retail Price Index) in March of each year. The Retail Price Index is a measurement which tracks the changing cost of living and inflation costs.



If you have decided to take our Supercover insurance option with your mobile phone and would like to make a claim then please call Supercover claims directly on 020 3794 9300 or claims@supercoverinsurance.com